OUR QUALITY POLICY

Our Quality Policy focuses on customer satisfaction. This is achieved by understanding the customer's requirements and designing optimal solutions to meet them. We develop systems, procedures and controls to ensure that quality is maintained. Our objective is to fulfil our commitments on delivery and service both before and after the sale.

We are fully committed to a Total Quality culture where continuous improvement of our people, our procedures and our products is a way of life.

To fulfil our Quality Policy, we have defined the following objectives:

• To establish and maintain a Quality Management system to achieve ISO 9001:2000 standards.
• To recruit qualified staff and provide them with the necessary training to enhance their performance.
• To meet customer and regulatory requirements regarding quality.
• To provide the necessary infrastructure in support of the service delivery process.
• To embed a continuous improvement culture to facilitate the implementation of an effective Quality Management System.